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Blog Postings
In most cases, a call center agent sleeps mostly during the day and is awake most of the night till the next morning. Though there are some that would offer morning shifts which is preferred by most agents, there would be some that would rather have the night shift as they are used to that lifestyle. Working in the morning shift with weekends off is what they would call “Normal na Buhay” so to speak.
In any other case, living the life of a call center agent has its own rewards. The job opportunity is given to you without any bias as long as you are fluent in English and have a college education. Let's face the fact that without the Call Centers there would be a high rate of unemployed Filipinos, especially for the new graduates, as experience is a big factor in looking for a job.
Basically, a call center agent would start their day (or night) by logging into their computers and would just sit and wait for customers or clients to call in and assist them with their queries. This would however, depend on the type of account you are assigned to. Some would call in for feedback and issues. The areas I have mentioned would be handled by specific agents who were specifically trained to attend to every need of the customer. This is basically the daily routine of an agent in our company and the same goes for all the other agents in the call center industry. You just respond to their needs and hopefully end the conversation with a SMILE in the customer's voice, knowing that you have satisfied their hunger for assistance.
Another daily routine of a call center agent would be sleeping in their quiet rooms or having fun at their recreational areas. There would be some who would rather sleep at their sleeping areas during lunchtime to get some rest. And some would rather play in their recreational areas to pass by the time and take their minds off work even for just a while. I also make sure that I get to chitchat with my team members whether it is about work or something personal. Out-of-the-office coaching can also be quite effective.
My day usually ends with me checking the bulletin board updates from different departments. I do this so that I know the different activities that are going on in the company. If I see something that affects my team members I make sure that I relay the information. Then my day ends and I go home.
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